Important phone numbers

If you have any questions about our offers or would like an intensive consulting or have lost your card, please give us a call. You will find the important phone numbers in the overview below.

Lost card

Universal emergency number throughout Germany

+49 116 116

Further information under https://www.sperr-notruf.de/ (in German only).

 

Lost debit card (EC card)

+49 116 116

 

Lost MasterCard or VISA card

+49 (0) 681 9376-4599

 

Travel emergency service for card holders

+49 (0) 211 536-3666

Service-Hotline

Customer service

kundenservicecenter@nordlb.de

Available Monday - Friday from 8.00 am to 6.00 pm. Country-specific fees apply.

 

Online Banking hotline former BLB

+49 (0) 421 332 2195

Available:
Monday: 9.00 am to 4.00 pm
Tuesday and Thursday : 9.00 am to 6.00 pm
Wednesday and Friday : 9.00 am to 1.00 pm
Country-specific fees apply.

 

paydirekt

+49 (0) 69 8600 441 44

24h hotline. Contact form at sparkassen-service-paydirekt.de (in German only)

Software

SFirm

+49 (0) 511 361-5000

Available Monday - Friday from 8.00 am to 4.00 pm. Country-specific fees apply.