Important phone numbers
If you have any questions about our offers or would like an intensive consulting or have lost your card, please give us a call. You will find the important phone numbers in the overview below.
Lost card
Universal emergency number throughout Germany
+49 116 116
Further information under https://www.sperr-notruf.de/ (in German only).
Lost debit card (EC card)
+49 116 116
Lost MasterCard or VISA card
+49 (0) 681 9376-4599
Travel emergency service for card holders
+49 (0) 211 536-3666
Service-Hotline
Customer service
Available Monday - Friday from 8.00 am to 6.00 pm. Country-specific fees apply.
paydirekt
24h hotline. Contact form at sparkassen-service-paydirekt.de (in German only)
Software
SFirm
Available Monday - Friday from 8.00 am to 4.00 pm. Country-specific fees apply.