Use of web analysis services

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA ("Google").

Google Analytics also uses cookies, which are stored on your end device and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
 However, as part of the IP anonymisation activated for this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before. 

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide further services to the website operator in connection with the use of the website and the Internet.
 The IP address transmitted by your browser within the framework of Google Analytics is not combined with other data from Google.
 The data sent by us and linked to cookies, user IDs (e.g. user ID) or advertising IDs are automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month.

This website uses Google Analytics with the extension "_anonymizeIp()". This allows IP addresses to be processed in a shortened form, thus excluding the possibility of personal references. If the data collected about you contains a personal reference, this is immediately excluded and the personal data is immediately deleted.

The operator of this website uses Google Analytics to analyse and regularly improve the use of this website. The statistics obtained can be used to improve the services offered to you and make them more interesting for you as a user. 

Information from the provider of Google Analytics can be found here:
Google Dublin, Google Ireland Ltd.
Gordon House
Barrow Street
Dublin 4
Fax: +353 (1) 436 1001

You can find more information under Google Analytics Terms of Use, the overview of data protection and in the Google Privacy Policy.

The legal basis for data processing is Art. 6 Paragraph 1 sentence 1 lit. a) EU-GDPR.

You can use the following link to reset your previously set cookie preferences:
Reset preferences


Google Adwords Conversion Tracking

The operator of this website uses the online advertising program "Google AdWords" and within the framework of Google AdWords as a function of Google Analytics the conversion tracking. Google Conversion Tracking is an analysis service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").

Google Adwords sets a cookie on your computer if you have reached our website via a Google ad. These cookies lose their validity after 30 days and are not used for personal identification.

If a user visits certain pages of the Adwords network website and the cookie has not expired, Google and the operator of this website can recognize that the user clicked on the ad and was redirected to this page. The information collected using the conversion cookie is used to compile conversion statistics that allow us to determine the total number of users who clicked on their ad and were redirected to the site. However, the operator of this website does not receive any information that can be used to identify users personally.

For more information, see Google Adwords technology and the Google privacy policy.

The legal basis for data processing is Art. 6 Paragraph 1 sentence 1 lit. a) EU-GDPR.

You can use the following link to reset your previously set cookie preferences:
Reset preferences



Information applications of other providers

Live Chat

This website allows you to contact your bank by using the "Live Chat" function. The Live Chat is technically provided by talkevent Software GmbH, Carlswerkstr. 13b, 51063 Cologne, on behalf of your bank.
When using the chat assistant, the following data will be saved in addition to the information you have entered in order to prevent misuse:
IP address
date and time

The legal basis for the processing of the data is Art. 6 para. 1 sentence 1 lit. b and f GDPR. The chat data will be deleted after 90 days at the latest.

Chatbot „Linda“

This website also allows you to contact the chatbot "Linda" within the chat. Linda is managed and operated on behalf of your bank by Sparkassen-Finanzportal GmbH, Friedrichstraße 50, 10117 Berlin.
The legal basis for the processing of the data is Art. 6 para. 1 sentence 1 lit. b and f GDPR. The data of the chat with Linda will be deleted after 90 days at the latest.



Use of cookies

Cookies are text files that the provider of a website stores on the computer of the user of the website and can be retrieved when the user revisits the website again, in order to facilitate Internet navigation or transactions or to obtain information about user behaviour. They do not become part of your system and cannot cause any damage.

Most browsers are set to accept cookies automatically. However, you can deactivate the storage of cookies or set your browser to notify you when a cookie is sent. However, if you deactivate technically necessary cookies, the use of this website will no longer be possible in full.

1. Purpose and scope of data processing

Operational necessity cookies:
We use operational necessary cookies to make the use of this website safer and more user-friendly. The data collected with the help of these technically necessary cookies is not used to create user profiles. The following data is stored and transmitted in the cookies:

  • Current session ID
  • articles in the shopping cart or products in the application process
  • use of certain website content, for example frequency or extent of use
  • Knowing of certain website content, such as product information
  • settings concerning search functions on the website

Most of the operational necessary cookies used are so-called "session cookies". The data stored in them are automatically deleted at the end of your visit. Some cookies, on the other hand, remain stored on your terminal device until you delete them or the validity period defined for the cookie expires.

For the pure use of online banking without further comfort functions, at least the following cookies are absolutely necessary:


In addition, we use cookies that enable an analysis of your surfing behaviour on this website for range measurement and advertising purposes. Your data collected in this way is pseudonymised by technical precautions, so that it can no longer be assigned to you directly. This data is not stored together with other personal data that we collect from you.

You can object to the use of analysis cookies and the associated analysis services. You will find information on specific ways of objecting in the corresponding description in the following paragraphs.

Cookie details
We have summarized the cookies used in detail in the following table:
Cookie detail list

You can use the following link to reset your previously set cookie preferences:
Reset preferences

2. Legal basis, possibility of objection and removal

Operational necessary cookies are processed according to Art. 6 (1) b GDPR, as they are absolutely necessary for the provision of the website.

The processing of data by means of other cookies is carried out in order to protect the legitimate interests of NORD/LB on the basis of a weighing of interests which always takes your interests into account (Art. 6 (1) f GDPR). The legitimate interests of NORD/LB in processing data lie in the above-mentioned purposes:

  • analysis and statistical evaluation of website use
  • Optimisation of the website
  • Provision of personalised offers and content
  • measurement of the success of advertising campaigns



Links to websites of other providers

Our website also contains links to websites of other providers to which our data protection notice does not extend. As a rule, we have no influence on the content and the compliance with data protection regulations by these providers and therefore ask you to inform yourself about the applicable guidelines when visiting these websites.