Important phone numbers

If you have any questions about our offers or would like an intensive consulting or have lost your card, please give us a call. You will find the important phone numbers in the overview below.

Lost card
Universal emergency number throughout Germany +49 116 116 Further information under www.sperr-notruf.de (in German only)
Lost debit card (EC card) +49 116 116
Lost MasterCard or VISA card+49 (0) 681 9376-4599 
Travel emergency service for card holders +49 (0) 211 536-3666  
Service-hotline

Customer service from German landlines and mobile networks

Customer service from abroad

+49 (0) 800 7237447

+49 (0) 511 361-8200

Our 24h hotline is available free of charge

Available Monday - Friday from 8.00 am to 5.00 pm. Country-specific fees apply.

Corporate customer service +49 (0) 511 361-6500 Available Monday - Friday from 8.00 am to 4.30 pm. Country-specific fees apply.
Dial-in number phone banking +49 (0) 511 361-3050
Software
StarMoney +49 (0) 345 572929328 0.14 EUR/minute. The price applies to calls from a German landline. For calls from mobile phones, the maximum price is 0.42 EUR/minute.
SFirm +49 (0) 511 361-5000 >Submit your support query directly online