Important phone numbers
If you have any questions about our offers or would like an intensive consulting or have lost your card, please give us a call. You will find the important phone numbers in the overview below.
|Universal emergency number throughout Germany||+49 116 116||Further information under www.sperr-notruf.de (in German only)|
|Lost debit card (EC card)||+49 116 116|
|Lost MasterCard or VISA card||+49 (0) 681 9376-4599|
|Travel emergency service for card holders||+49 (0) 211 536-3666|
Customer service from German landlines and mobile networks
Customer service from abroad
+49 (0) 800 7237447
+49 (0) 511 361-8200
Our 24h hotline is available free of charge
Available Monday - Friday from 8.00 am to 5.00 pm. Country-specific fees apply.
|Corporate customer service||+49 (0) 511 361-6500||Available Monday - Friday from 8.00 am to 4.30 pm. Country-specific fees apply.|
|Dial-in number phone banking||+49 (0) 511 361-3050|
|StarMoney||+49 (0) 345 572929328||0.14 EUR/minute. The price applies to calls from a German landline. For calls from mobile phones, the maximum price is 0.42 EUR/minute.|
|SFirm||+49 (0) 511 361-5000||Submit your support query directly online|