Data protection notice of NORD/LB

Your trust is important to us. NORD/LB places great importance on the protection of your personal data and complies with applicable data protection laws including without limitation the provisions of the EU General Data Protection Regulation (GDPR). We use any personal data that is collated when visiting our site in accordance with the applicable statutory provisions. Your personal data is only saved if you provide it to us voluntarily, for example, in the form of a request for information, a general inquiry, a product deal or a marketing promotion.

Thank you for your interest in our company and products. The protection of your privacy is an important concern for us so that you can feel secure and at ease when visiting our website. NORD/LB only uses your personal data to respond to your requests for information and inquiries and to process product deals.

You can normally visit our website without us requiring any personal data from you. We only learn of the name of your Internet service provider, the website from which you linked to us, the pages you visit on our site, the time and date of your visit as well as demographic characteristics (age, gender) and your interests. We analyse this information for statistical purposes and to improve our web pages. In all cases the individual user remains anonymous.

Personal data is only collated if you expressly provide us with it, for example in the case of Internet banking and brokerage, product deals, on sending an e-mail form, subscribing to our newsletters or making online orders in our Internet shop. In the case of Internet banking and brokerage and product deals, the data is encrypted for transfer in order to prevent abuse by third parties. We use a transfer method that is based on the SSL (Secure Socket Layer) protocol. This encrypts data transfer between your browser and our server. In order for the browser you use to be able to transfer encrypted data, the SSL security protocol must be enabled in its settings.

We only collate, process and use your personal data for the processing of your instructions, inquiries and orders as well as protecting our own valid business interests in terms of advising and supporting our customers and designing products that meet our customers' demands. It should be expressly noted that all statutory provisions are complied with.

Google Analytics

This website uses Google Analytics, a web analysis service by Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA (“Google”).

Google Analytics also uses cookies, which are saved on your end device and which facilitate the analysis of your use of the website. The information generated by the cookie on your use of this website is generally transferred to a server by Google to the USA and saved there.
Within the scope of the IP anonymisation activated for this website, your Google IP address will however be previously abbreviated within a Member State of the European Union or in a different contracting state to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a server by Google to the USA and abbreviated there.

As commissioned by the operator of this website, Google shall use the information to evaluate your use of the website, to compile reports on the website activities and to provide further services connected with the use of the website and the Internet use of associated services to the website operator.
The IP address transmitted within the scope of Google Analytics from your browser shall not be merged with other Google data.
The data sent by us and linked to cookies, user IDs or advertising IDs will be automatically deleted after 14 months. The deletion of data whose retention period has been reached is done automatically once a month.  

Google Analytics uses this website with the suffix “_anonymizeIp()”. In this way, IP addresses are further processed in abbreviated form; this prevents them being assigned to specific persons. Therefore, if the data collected on you were to be connected with you personally, this process is thus immediately excluded and the personal data deleted immediately.

The operator of this website uses Google Analytics in order to analyse the use of this website and to regularly improve it. Using the statistics obtained, the range of offers provided for you can be improved and made more interesting for you as user. In exceptional cases in which personal data is transmitted into the USA; Google is subject to the >EU-US Privacy Shield.

You can find information on the Google Analytics provider here:
Google Dublin, Google Ireland Ltd.
Gordon House
Barrow Street
Dublin 4
Fax: +353 (1) 436 1001

You can find further information under >Google Analytics User Conditions, the >Overview of Data Protection and the >Google Data Protection Declaration.


You can prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data through Google by downloading the browser plug-in available under the following link and installing it:

>Download browser-plugin

You can prevent the collection of data through Google Analytics by clicking on the following link. It will set an Opt-out cookie which will prevent the future collection of your data when you visit the website:

>Deactivate Google Analytics

Google Adwords Conversion Tracking

The operator of this website utilises the online advertising program “Google AdWords” and, within the scope of Google AdWords as a function of Google Analytics, Conversion Tracking. Google Conversion Tracking is an analysis service by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).

Here Google Adwords places a cookie on your computer if you reach our website via a Google advertisement. These cookies are rendered invalid after 30 days and do not serve personal identification purposes. 

If a user visits certain pages on the website of the Adwords network and the cookie has not yet expired, Google and the operator of this website can detect that the user has clicked on the advertisement and has thus been forwarded to this website. The information collected with the aid of the Conversion cookie serves to create conversion statistics from which we can detect the total number of users who have clicked on their advertisement and have been forwarded to the website. The operator of this website does not however receive any information through which they might personally identify the user.  

You can find further information under >Google Adwords Technology and in the >Google Data Protection Declaration.


As shown below, you can prevent cookies being set by this Internet website at any time by adjusting the settings appropriately on the Internet browser you use. In addition, you can delete any cookies already set by Google AdWords at any time via your Internet browser or delete other software programs.

You also have the possibility to contradict interest-based advertising by Google. For this purpose, you must call up the following link in the Internet browser you use and carry out the required setting adjustments there: 

>Contradict Google advertising


>Google Analytics Conditions
> (in German only)

Our website also contains links to other providers' websites that are not covered by our data protection declaration. As a rule we have no influence over these providers' content and their compliance with data protection provisions and therefore request that you make yourself aware of the guidelines applicable on those sites when visiting them.

Data transfer to and data usage of co-operation partners

The NORD/LB currently works in a network with the following co-operation partners. It is to these -your agreement provided- that data can be transferred and safed with.

  • Öffentliche Versicherung Braunschweig, Theodor-Heuss-Str. 10, 38122 Brunswick, Germany
  • Öffentliche Versicherung Bremen, Martinistraße 30, 28195 Bremen, Germany
  • VGH (Versicherungsgruppe Hannover), Schiffgraben 4, 30159 Hanover, Germany
  • LBS Norddeutsche Landesbausparkasse Berlin-Hannover, Kattenbrookstrift 33, 30539 Hanover, Germany
  • LBS Immobilien GmbH Berlin-Hannover, Kattenbrookstrift 33, 30539 Hanover, Germany
  • DekaBank GmbH, Postfach 110523, 60040 Frankfurt, Germany
  • Deutsche Leasing AG und deren Betriebsgesellschaften, Fröhlingstr. 15 – 31, 61352 Bad Homburg, Germany*
  • Proficon GmbH, Ritterbrunnen 6, 38100 Brunswick, Germany
  • Deutsche Factoring Bank GmbH & Co. KG, Langenstraße 15 - 21, 28195 Bremen, Germany*
  • Euler Hermes Kreditversicherungs AG, Friedensallee 254, 22746 Hamburg, Germany*
  • S-Kreditpartner GmbH, Prinzregentenstraße 25, 10715 Berlin, Germany
  • BLB Immobilien GmbH, Kleine Waagestraße 3, 28195 Bremen, Germany
  • KfW Kreditanstalt für Wiederaufbau, Palmengartenstr. 5-9, 60325 Frankfurt, Germany
  • Landesbank Baden-Württemberg, Am Hauptbahnhof 2, 70173 Stuttgart, Germany
  • NORD/LB Leasing GmbH, Postfach 107945, 28079 Bremen


* Only commercial customers

Privacy Notice - How we handle your personal data and your rights.

Information pursuant to Art. 13, 14 and 21 General Data Protection Regulation (GDPR)

Outside of the website, we also process personal data as a rule within the scope of our business relationship. Information regarding such data processing and your claims and rights under applicable data protection laws - which to some extent apply to data processing on our website - may be found in our >Privacy Notice (PDF, 219 KB).


Data Protection Notice for Social Media

Embedded within our website users have the opportunity to interact directly with NORD/LB on the social networks Facebook, Twitter, Google+, Xing and/or Linkedin. They can also share content from the NORD/LB website via these platforms.

By default all embedded buttons on the social media services are deactivated. Only when the user activates them, and by doing so declares his or her consent to communicate with Facebook, Twitter, Google+, Xing and/or Linkedin, are these buttons activated. A second click then connects the user to the server of the selected social network where they can post their recommendation. The selected platform then opens in a separate window. Here users can sign in if they are not already logged on to the specific social network and can again confirm their recommendation, or they can share the content directly on their profile if they are already signed in. The button is activated for this page and the selected service, but can be deactivated at any time using the slider switch. If NORD/LB pages are accessed again, the deactivated button appears.
For information on the purpose and extent of data collation and the further processing and use of the data by the social networks refer to the data protection notice of the respective provider. Here you will also find information on your associated rights and settings for protecting your privacy.

If you have questions concerning your personal data or concerning data protection in general, contact our data protection officer. He can also be contactes in case of complaints.

NORD/LB Data protection officer

Friedrichswall 10
30159 Hannover