What we understand by North German facility management is reliable, clear and direct communication with our customers. This helps to save time and money and of course also benefits your property. For facility management (FM) is the analysis and optimisation of all cost-relevant services relating to a property.
NORD/FM is a wholly-owned subsidiary of Norddeutsche Landesbank and mainly acts as one of the largest consultancies in Germany as a direct contract partner for all FM services.
The range of services covers all areas of commercial, technical and infrastructural facility management and construction management.
Lease management comprises all services relating to commercial property management. The essential added value for the customer is achieved by professional leasing and competent support during the lease relationship.
- needs analysis, utilisation concepts
- location and market analysis
- property selection
- negotiations, draft contracts
- conclusion of lease contracts
- documentation of contract documents
- ensuring the leased premises are ready for occupancy
- draft supplementary conditions for lease contracts
- monitor general contractual provisions
- payment transactions for lease and incidental costs and their recording in accounting systems
- statements of incidental costs
- dunning and legal action
- termination or extension of lease contracts
- clearance, reconversion and restitution of leased properties
Potential cost and quality optimisations in facilities management are localised with Benchmarking. Therefore an assessment of the business’s operational efficiency is defined. The benchmarking is carried out with NORD/FM's Facility Management Basic Optimisation System (FM/BOS).
- Generation and input of management data
- Carry out investigations in the areas
- infrastructural facility management (e.g. cleaning, catering and security services)
- technical facility management (e.g. maintenance and inspection)
- commercial facility management (e.g. buildings insurance)
- energy and media consumption (e.g. electricity and water)
- Evaluation of results
- plausibility checks
- analysis of the key figures calculated
- graphical illustration of the data
- derive potential savings
- Summary of the results in a report
- Recommendation for further course of action
The facility management analysis should create the basis for the restructuring property management and raise the potential for improvements. The aim of facility management is among other things to create a "legally secure" FM organisation by complying with operator and documentation requirements and in doing so creating transparency in costs and quality.
- inspection of data and documents, e.g.
- lease contracts
- floor plans
- service agreements and contract specifications
- on-site property inspections
- benchmarking for FM services
- cost analysis
- analysis of the structures and procedures
- outline and evaluation optimisation potential
- prepare a package of measures to implement improvements, including an efficiency analysis
- ocumentation of the analysis results
Facility Management during planning and construction allows an optimal comparison of property investment costs and the management costs incurred over the utilisation period. In addition to this, a smooth transition from the construction phase to the management phase should be achieved by a holistic approach during planning. The efficient use of the property and flexible use of the building also have to be ensured.
- integration of the FM advisory services into the HOAI planning phase 1– 9
- contribute to architect and planner contracts to achieve FM goals
- rough outline of a management concept
- review the space concept (space efficiency)
- management cost forecast
- life cycle assessment
- calculation of operating costs, management concept
- introduce documentation guidelines
- IT concept for management
- inspection of construction contracts
- tendering of management services
- advice and support in the start-up phase
With public and non-public calls for tender, the costs and quality of services in facility management are optimised. The internet-based solution ensures the quick, secure and cost-effective purchase of services.
- data collection and documentation
- preparation of tender documents
- preliminary costing of services
- structuring the call for tenders on the internet platform
- selection of bidders based on pre-qualification process
- give bidders guidance on use of the internet platform
- check the bids
- prepare and evaluate a price comparison list
- hold negotiations with bidders
- recommend a bid
- start-up support for the tendered services
As a management controller NORD/FM acts on behalf of the customer among other things as a trustee and professionally controls the FM services. This can lower the management costs and create cost transparency in facility management. In addition to this, facility availability is raised and the reliability of facility management is improved.
- planning, control and analysis of the management process
- organisation, coordination and monitoring of daily operations
- control and management of third-party service providers
- property inspections, e.g. FM audits
- use of CAFM
- manage a reporting system
- contract management, e.g. reveal warranty defects
- maintenance management, e.g. management and quality control of maintenance services
- monitor the performance of all tasks relating to the operator and facility
- budget planning with the customer and recommend measures
Traditional "property management" is unable to meet the requirements of optimising a property portfolio from a return point of view and the various resulting challenges.
Real estate asset management comprises as professional property management the strategic and operational planning, management and control of all property-specific activities in order to optimise the return on properties and ensure the properties increase in value.
- recording the property portfolio and property valuation
- quality and success control
- identification and realisation of value-adding potential
- refurbishment and leasing of properties
- commercial asset management, such as lease management or incidental cost management
- implementation of optimisation strategies (incidental costs, energy management etc.)
- technical asset management, such as value-oriented investment in the portfolio and management of external service providers
Increasing requirements are being placed on public-sector corporations, industrial and service companies with regard to operator responsibilities and compliance with environment-related laws.
With the introduction of an integrated management system specific targets can be defined and the results can be reviewed and verified. The aim is to optimise operational processes in order to ensure the sustainable success of a company. We point out optimisation potential and develop useful process structures and courses of action. Our self-identity ensures you will receive a professionally prepared, optimal, integral and individual solution.
- determine the location, property and facility-specific legal obligations (e.g. in accordance with the Immission Control Act, the Waste Act, Health and Safety regulations and the Hazardous Substances Ordinance)
- organisation of risk assessments
- implementation of a management system, DIN EN ISO 14001: 2005 EMAS II
- preparation of report documents
- support for approval processes
With modern energy management, operating and energy costs can be optimised and the security and quality of supply improved. In addition to this, facility transparency, improved comfort and not least of all conservation of resources and environmental relief are achieved.
- analysis of the energy situation
- coordination and organisation of the recording of all relevant data
- recording and registering of supply-related facilities and facility operating parameters
- evaluation of existing energy consumption and reference data
- establish key figures and benchmarks
- prepare energy balances and statistics
- consideration of the energy situation in the context of the current commercial and energy laws
- develop action plans and concepts taking into account the cost-benefit relationship (efficiency analysis)
- invite tenders for energy procurement contracts
- property management
An important management task is to ensure the ecological balance sheet is firmly entrenched in the company. For this purpose it is necessary to prepare a benchmarkable, transparent and standardised overview of carbon-dioxide emissions per employee/tonne and energy consumption in the company.
With the introduction of sustainability management, specific targets are defined and can be controlled by selected management systems. The data has to be understandable, complete, continuous and up-to-date.
- selection of CO2-relevant departments in the company
- agree the layout and structure of the Ecological/CO2 Balance Sheet
- calculate all masses and volumes of the departments
- calculate the optimum space allocation for employees
- calculate the CO2 equivalence factors to determine the CO2 ratios
- implementation of sustainability management with specific targets, optimisation methods and controlling measures
With the amendment to the energy conservation regulation (EnEV) in 2009, an energy certificate is required when leasing and selling buildings in the building portfolio. The energy certificate documents the quality of a building in terms of energy and creates market transparency with regard to its energy efficiency. Modernisation recommendations represent an action plan for energy-saving measures for a building and allow the building portfolio to be sustainably improved.
- agree the property-specific scope and data depth with the customer (consumption / demand certificate)
- prepare the energy certificate with an inspection of the portfolio documents and a site inspection
- thermographic measurement
- make the calculations and compile a property-specific package of energy-saving measures
- evaluate the results and issue the energy certificate for the residential/commercial building